Please note that Nationwide Hire 4 U terms and conditions can be subject to change without prior notice to its customers.
All requested information must be submitted when placing your booking on our secured site. When our company receives your on-line reservation, you will receive your acknowledgement of booking by return via e-mail. So please ensure that you submit your correct e-mail address. If by any chance, your acknowledgement of booking is not sent back to you, then please contact us on our free phone number.
Please note that at certain times charging for your hire vehicle may be carried out by a third party, you may see 2 charges but totalling the correct amount. All card details will be sent via our secure website and your statement may not always read Nationwide Hire 4 U.
In most circumstances there will be a deposit taken in regard to your hire vehicle depending on which contractor is supplying the vehicle. Also most occasions when the vehicle is leaving the UK, or any specialist vehicles that are requested e.g. not on the main fleet a deposit will be taken, you will be informed of this before your booking commences. This will be re credited to your card once the vehicle is returned or collected without any new damage and with the equipment in full working order.
All drivers including any additional drivers must show their original driving licence and a counterpart licence, if held must also be shown, plus two further forms of identification including one that confirms the driver’s current address. To speed things up on delivery of your vehicle please where possible scan and email to inbox@vanhire2u.co.uk or fax your driving licence (both parts) to 01553 617114 quoting your reference number.
Drivers must be between 21 and 70 years of age for vans and cars, 25 years of age for trucks and people carriers and 25 years of age for mini buses and passed driving test date pre 1997. Drivers must have held a full driving licence for at least a 2-year period. Vehicles may be supplied outside of the above criteria at the supplier’s discretion. In any event, all drivers must comply with the supply locations qualifications.
All rental cars are supplied with comprehensive insurance but subject to an excess, a reduced excess can be selected if required. .
All rental cars are subject to £500.00 insurance excess. Trucks, vans, people carriers and mini buses are subject to £500.00 excess unless collision damage waiver is selected. The insurance excess charge becomes payable by the hirer in the event of any damage being incurred during the rental period. In the event of damage to the rental vehicle the excess will be charged to the credit or debit card given when making the reservation.
The hirer can purchase collision damage waver insurance at a cost of £10.00 + VAT per day for vans, trucks, people carriers and mini buses. When CDW insurance is purchased, it reduces the excess liability of £500.00.to £250.00. The Excess liability on cars is £500.00 and CDW insurance at a cost of £10.00 + vat per day reduces the liablity to £250.00.
Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
ADDITIONAL DRIVERS
An addtional 2 drivers are permitted to drive the rental vehicle requested making a total of 3 drivers. The charges for any required additional drivers is £10.00 + vat Per day for any of the vehicles we supply.
STOLEN VEHICLES
In the event of any rental vehicle being stolen the insurance excess applicable will be charged.
In addition to the excess charge our company will charge for loss of rental use until the stolen vehicle is located and returned to the supplying agent in it's original state as when supplied.
However, if keys are left in the ignition and a vehicle is stolen you will be held FULLY responsible for this incident. All insurance taken out will be void and, in the event of the vehicle not being recovered, you will charged the total loss value of the vehicle.
VEHICLE COLLECTION/DELIVERY FROM/TO AIRPORTS
Any vehicles collected from our airport locations will have a 13% surcharge added onto the total rental cost.
Free delivery and collection. Therefore, you are permitted to book for 1 day on Saturday, but collection may not take place until the Monday and you are held responsible for the safe keeping for 6 working hours from 08.00hrs on that Monday.Please note due to traffic in London some vehicle deliveries may run late. (Please bear with us.) If the rental vehicle is not at the place of collection or the vehicles keys are unavailable, at the time of termination, then an abortive collection charge will be required of £35.00 + VAT.
WALK INS
In some cases you may have to walk into the branch to pick up your own vehicle.
You will be informed of this in advance.
This does not amount to any money being refunded from your booking due to, as it states above, delivery and collection being free.
When a one way rental is required a charge of £50 will be added to the cost of rental cars and £100 + VAT for all commercial vans, and mini buses.
PLEASE NOTE ALL 7.5 TRUCK BOOKINGS ARE SUBJECT TO VARIABLE ONE WAY CHARGES DEPENDING ON DISTANCE PLEASE CALL OUR FREEPHONE NUMBER TO RECEIVE THE ADDTIONAL COST. THIS CAN VARY DEPENDING OF THE REQUESTED COLLECTION ADDRESS IF DIFFERENT TO THE DELIVERY ADDRESS.
Please be advised that it is the customer’s responsibility to ensure that the fuel that has been used is replaced. So, if the vehicle arrives with an empty, half full, or full tank you will be requested to replace the vehicle fuel level to the same as when it was delivered. Failure to do so will incur charges to your credit card at £1.95 + VAT per litre.
A minimum of 24-hours notice is required for cancellation of booking and will incur a 10% percent charge from the total cost of the booking value or £35 + VAT. Cancellations made on the day of hire will still be charged at the full rate, no refunds will be given.
Please note all minibus bookings must have at least 72 hrs notice or the full amount will be payable
.
It is the hirer’s responsibility to notify our office immediately of any accidents or damage to the vehicle that is on hire and all third party details must be provided as soon as possible. In the event of the hired vehicle requiring bodywork repairs, then the hirer will forfeit the insurance excess that applies. Any overhead height damage will be charged in full + loss of rental use whilst vehicle is off road. Overhead height damage is not covered by insurance.
BREAKDOWN CALL OUTS
In the event of a vehicle breaking down you should be provided with a number to call.
However, if you call a breakdown crew out, with no due reason, and no fault is found during their inspection you may be charged for the service.
It is the hirer’s responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a
£35.00 + VAT admin charge to the card used upon booking.
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre arranged termination time and date.
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent.
All customers will be required to leave a deposit before the vehicle leaves.
Please note we do not supply maps, high visibility jackets, triangles or headlight convertors for your journey and you must purchase these at your own cost.
The customer is responsible for the hired vehicle for 6 working hours from the termination time of collection, which means any parking fines, clamping charges, and towing away to car park impound site fines will be charged to the customer.
Please note no vehicles are delivered or collected on Sunday in which case any hires finishing over the weekend, the six working hours start from 0800 on Monday Morning.
If a delivery driver informs you of a collection time, please be advised this cannot be 100% guaranteed, the period of liability still stands, and if it is essential to know an estimated collection time you should contact the branch directly.
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